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| Date: Oct. 24, 2015 13:19:09 | Type: Auction Purchase | From: Brinkhaven Acres (146) | Auction ID: 132215 Never have we had an issue with any buyer we couldn't resolve except for Dreamy Acres. Unfortunately, buyer wrote us off before we could come to a mutual resolution. Though customer claimed ill bids, none from our farm were sick at the time of shipping nor after shipping, so it could not have come from our farm. With that said, we do take care of our customers. After advising the best we could on care of those birds, we refunded in full, because we realize our customer didn't get what she purchased no matter who's fault. She claimed we quit communicating in her review, however we repeatedly asked for updates on the birds' condition. For us this is far and above great customer service. Her one star review of us came as a shock. She never communicated she was unhappy with our service. Her review of us is unwarranted and unjust. |
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